Shipping policy
At Ahodi LLC, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.
1. Shipping Locations
We currently ship worldwide. This policy applies to all orders regardless of destination.
2. Order Processing
Orders are processed within 1–2 business days after payment confirmation. Estimated timelines are clearly stated on each product page.
Orders placed before 12:00 PM MDT begin processing the same business day. Orders placed after this time begin processing on the next business day.
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier link.
3. Shipping Costs
We offer free tracked shipping on all orders. No minimum order value is required.
All prices displayed on our website include handling and delivery costs. Any applicable fees will be clearly shown at checkout.
4. Delivery Times
Estimated delivery times are as follows:
• Processing time: 1–2 business days
• Transit time: 6–10 business days
• Estimated total delivery: 7–12 business days
Delivery times are estimates and may vary due to courier operations, customs processing, or regional factors.
5. Import Duties & Taxes
The price you see at checkout is the final price you pay. All applicable import duties and taxes are included — no hidden fees, no surprises at the door.
6. Carrier Services
Deliveries are handled by UPS or an equivalent trusted international courier. All shipments include full tracking from dispatch to delivery.
7. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can track your order at any time using the Track Order page on our website.
Please allow up to 24 hours after dispatch for tracking information to update.
8. Delays & Delivery Issues
We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to customs processing, courier disruptions, or high-demand periods. These factors are outside our control.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details.
If you experience any delivery issues or delays beyond the estimated delivery timeframe, please contact our support team at info@ahodi.com.
9. Missing or Lost Packages
If your order has not arrived within 10 business days after the estimated delivery window, please contact us at info@ahodi.com with your order number.
We will investigate the issue with the courier. Once confirmed as lost, you may choose between a replacement or a full refund to your original payment method.
10. Business Days
Business days are Monday through Friday, US public holidays.
11. Contact Information
For any shipping-related questions, contact us at:
• Business Name: Ahodi LLC T/A Ahodi
• Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Email: info@ahodi.com
• Phone: +1 307 213 7805
• Opening hours: Monday–Friday, 9:00 AM – 5:00 PM MDT
• Response time: 24–48 hours