Refund policy
At Ahodi LLC, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed.
1. 30-Day Return Policy
We want you to love your Ahodi instrument. If for any reason you’re not completely satisfied, you have 30 days from the date of delivery to request a return.
2. Eligibility & Conditions
Returned items must be:
• Unused, unplayed, and in their original packaging
• Returned with all original accessories and documentation
• We do not charge any restocking fees.
• Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
• Original shipping costs are non-refundable.
3. Refund Eligibility by Case
Change of Mind
• Return request must be made within 30 days of delivery.
• Item must be unused, unplayed, and in original packaging.
• Return shipping costs are the responsibility of the customer.
Wrong Product Received
• Return request must be made within 30 days of delivery.
• A wrong product refers to a different model, type, or finish than ordered.
• Minor differences due to lighting, photography, or manufacturing batches are not considered incorrect items.
• Ahodi covers 100% of return shipping costs.
• After inspection, a refund or replacement will be issued.
Damaged in Transit
• Damage must be reported within 7 days of delivery.
• Clear photos or video of the item and packaging are required.
• We will cover 100% of return or replacement costs.
• After inspection, a replacement or refund will be issued.
Faulty Item (Manufacturing Defect)
• Return request must be made within 7 days of delivery.
• Clear photos or videos showing the fault are required.
• We will cover 100% of return or replacement costs.
• After inspection, a replacement or refund will be issued.
Item Never Arrived
• Claims must be submitted 10 business days after the expected delivery date.
• No return shipping applies.
• We will investigate the issue with the courier.
• Once confirmed as lost, you may choose between a replacement or a full refund.
Order Cancellation
• Orders cannot be cancelled once placed, as processing begins immediately.
• If you no longer want the item after delivery, you may return it under the Change of Mind policy.
4. How to Start a Return or Refund
To request a return or refund, email info@ahodi.com with:
• Your order number
• Reason for the request
• Photos or videos (if applicable)
Our support team will review your request and provide return instructions if eligible. All returns must be sent using a trackable shipping service.
Returns are sent to our fulfillment partner. A prepaid return label will be issued by email within 24 hours of approval.
5. Refund Processing
Once your return is received and inspected, or a delivery issue is resolved, approved refunds are processed to your original payment method within 5 business days of receipt.
Refunds are issued to the original payment method unless store credit is requested. Store credit is issued as a gift card or discount code for use at ahodi.com.
6. Non-Returnable Items
The following items are not eligible for return:
• Custom-made or personalised items
• Products sealed for hygiene or safety reasons once opened
• Gift cards
Any non-returnable item will be clearly identified on the product page where applicable.
7. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase for a refund or store credit and place a new order.
8. Contact
For any questions regarding returns or refunds, contact us at:
• Business Name: Ahodi LLC T/A Ahodi
• Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Email: info@ahodi.com
• Phone: +1 307 213 7805
• Opening hours: Monday–Friday, 9:00 AM – 5:00 PM MDT
• Response time: 24–48 hours